At pinascrown, your privacy matters. This page explains exactly what personal information we collect from Filipino players, how we use it, and the rights you have over your own data. Please read this carefully before registering or using the platform.
This Privacy Policy applies to all players who register and use the pinascrown platform in the Philippines. It covers the personal data we collect, the reasons we collect it, how long we keep it, and the choices you have. We are committed to handling your information responsibly and in line with applicable data protection laws in the Philippines. If you have any questions after reading this page, you can reach us at the email address listed in the footer or visit our FAQ page for quick answers.
When you register an account on pinascrown, we collect personal information that is necessary to verify your identity and allow you to use the platform safely. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the account verification process, we may also request a copy of a government-issued ID to confirm that you meet the minimum age requirement of 21 years. When you make deposits or withdrawals, we collect payment-related information such as your e-wallet account details or bank account number, which is used solely to process your transactions. We also automatically collect technical data when you use the platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience.
The personal data we collect is used primarily to operate and maintain your pinascrown account, process financial transactions in Philippine pesos, and verify your eligibility to use the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies — these communications are necessary for the operation of your account and cannot be opted out of. With your consent, we may also send you promotional messages about platform features, new game offerings, or special events; you can withdraw this consent at any time by contacting us at the support email in the footer. Your data is also used to detect and prevent fraud, money laundering, and other prohibited activities, and to comply with our obligations under applicable Philippine regulations. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
pinascrown does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. If pinascrown undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with applicable anti-money laundering requirements. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where we have a legitimate interest in keeping certain records. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and platform improvement purposes. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you.
As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request the deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact us at the support email address listed in the footer of this page, and we will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure that your data is not disclosed to an unauthorised person. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.
The pinascrown platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with the site so we can continue to improve it. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytical cookies help us understand which features are most used and where players encounter difficulties, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the pinascrown platform.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and the pinascrown platform is encrypted using industry-standard protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and keep our systems updated to address emerging threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable Philippine data protection laws. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential.
pinascrown reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable laws in the Philippines. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email. Your continued use of the platform after any such changes constitutes your acceptance of the updated policy. We recommend that you review this page periodically to stay informed of how we are protecting your personal information. If you do not agree with any changes to this policy, you should stop using the platform and contact us to close your account.
A quick summary of what you can ask us to do with your personal data as a Filipino player on pinascrown.
You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe after verifying your identity. Contact us at the support email in the footer to make a request.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. Keeping your details accurate helps us process your transactions and verify your account without delays.
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. We will process erasure requests promptly and confirm once completed.
You have the right to object to certain types of data processing, including direct marketing communications. If you no longer wish to receive promotional messages from us, simply contact us and we will update your preferences immediately.
Where technically feasible, you can request a copy of your personal data in a structured, machine-readable format. This allows you to transfer your information to another service provider if you choose to do so in the future.
If you dispute the accuracy of your data or object to how we are using it, you can ask us to restrict processing while the matter is being resolved. During this period, we will only store your data and not use it for other purposes.
Quick answers to what players most often ask about how pinascrown handles personal data.
No — pinascrown does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We only share your data with trusted service providers who help us operate the platform, such as payment processors and identity verification services, and all of these partners are contractually required to handle your data securely. Any sharing of data is strictly limited to what is necessary to deliver the services you use on the platform. If you have concerns about how your data is being used, you can contact us at the support email address in the footer of this page.
To request access to the personal data we hold about you, or to ask us to delete your data, simply send an email to the support address listed in the footer of this page. We will verify your identity before processing the request to ensure your data is not disclosed to an unauthorised person. Access requests will be fulfilled within a reasonable timeframe, and deletion requests will be processed subject to any legal retention obligations we are required to comply with. If you have any difficulty making a request or need further guidance, you can also visit our FAQ page for more information.
We retain your personal data for as long as your account is active and for a period after closure to meet our legal and regulatory obligations in the Philippines. Transaction records and identity documents are typically kept for a minimum of five years following account closure, in line with anti-money laundering requirements. Technical logs and session data are retained for a shorter period and used only for security and platform improvement purposes. Once the applicable retention period has passed, your data is securely deleted or anonymised so it can no longer be linked to you personally.
Yes — if you have previously consented to receive promotional communications from us and no longer wish to do so, you can withdraw your consent at any time by contacting us at the support email address in the footer. We will update your preferences promptly and stop sending you marketing messages. Please note that even after opting out of marketing emails, we may still send you essential account notifications and security alerts, as these are necessary for the operation of your account and cannot be disabled. If you have any questions about your communication preferences, our FAQ page has further guidance.
Registration is free and takes just a few minutes. Sports betting, live casino tables, and slots — all in Philippine pesos, with your data handled responsibly.